Returns & Exchanges

At Calista Tools, we want you to love your hair journey. If you are not completely satisfied with your purchase, you can return or exchange eligible products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in the original packaging, ensuring all attachments and manuals are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return box.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5 to 7 business days.